Customer Care & Policies

📜 Terms & Conditions

By using our website (mochabuttercosmetics.com), you agree to these terms:

• Must be 18 years or older to make a purchase.

• All products are handmade in small batches, so variations in color, texture, or scent are normal.

• Prices may change without notice. Payment is due at checkout.

• We are not responsible for misuse of products or allergic reactions. Please review ingredients before use.

• All content, designs, and product names are the property of Mocha Butter Co.

• Disclaimer: The content on this website is provided for informational purposes only. Mocha Butter Co. makes no guarantees regarding the accuracy, completeness, or reliability of the information provided. We reserve the right to update or modify these Terms at any time without prior notice.

• Health Disclaimer: Our products are handcrafted using natural ingredients. Individual results may vary. Mocha Butter Co. is not responsible for any allergic reactions, skin sensitivities, or misuse of products. Customers are encouraged to read ingredient lists carefully and perform a patch test before full use.

🔒 Privacy Policy

Your privacy is important to us.

• We collect limited personal info (name, email, address, payment details) only for order fulfillment.

• We do not sell or rent your information.

• We may share info with trusted providers (e.g., shipping carriers, payment processors).

• Our website uses cookies to improve your experience (you can disable in browser settings).

• You may request correction or deletion of your info at any time by contacting us.

• Legal Compliance: This Privacy Policy is intended to comply with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

🚚 Shipping Policy

We aim to ship your order quickly and carefully.

• Processing Time: 3–5 business days (orders placed on weekends/holidays ship the next business day).

• Delivery Times:

  • Domestic orders: 3–7 business days after processing.

  • International orders: Varies by country (buyer responsible for customs/duties).

• Tracking: Sent by email once your package ships.

• We are not responsible for delays due to carriers, weather, or customs, but we’ll assist with claims if needed.

• Limitation of Liability: Once orders are handed over to the shipping carrier, Mocha Butter Co. is not liable for delays, lost packages, or damages caused during transit. Customers must file claims directly with the shipping carrier for lost or stolen packages.

💵 Refund & Return Policy

Because our skincare and body care products are handmade and personal care items, we cannot accept returns on opened or used products.

Refunds/Exchanges may be given if:

• The item arrives damaged, defective, or incorrect.

• A claim is submitted within 7 days of delivery (with photos).

Non-returnable: soaps, skincare, oils, body butters, gift cards, and sale items.

To start a claim, email us at email@mochabuttercosmatics.com with your order number, photos, and details.

Final Sale: Except as expressly stated in this Refund Policy, all sales are final. Mocha Butter Co. reserves the right to refuse returns, exchanges, or refunds at its sole discretion.